EV1 is operated by Fit Company LLC, trading as EV1. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the EV1 website, platform, mobile application, or related services.

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Information We Collect

Personal Information

• Name
• Email address
• Account details
• Support communications
• Payment information

Payments are processed securely by third-party payment providers, including Stripe. We do not store or have access to your full payment card details. Stripe may securely store your payment method for future billing where you authorise this at checkout.

Technical Information

• Device type
• Browser type
• Operating system
• IP address

Usage & Interaction Data

• App and service usage information
• Features accessed
• Session activity
• Subscription status
• Preferences and settings

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How We Use Your Information

• Provide and operate the EV1 platform
• Create and manage user accounts
• Process payments and manage subscriptions
• Respond to support requests
• Communicate service updates and important notices
• Improve platform performance and user experience
• Comply with legal and regulatory obligations

We do not sell your personal data.

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Legal Basis for Processing

We process personal data based on one or more of the following:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests related to operating and improving the service

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Payment Processing

All payments are handled by third-party payment providers such as Stripe. Payment providers process personal and payment information in accordance with their own privacy policies and security standards.

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Data Storage & Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

Data may be stored on secure servers operated by trusted service providers. Access is restricted to authorised personnel only.

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Data Retention

We retain personal data only for as long as necessary to provide the service, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated personal data, subject to legal and regulatory requirements.

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Third-Party Services

We may use trusted third-party services to support EV1, including:

• Payment processing
• Cloud hosting and infrastructure
• Analytics and performance monitoring
• Customer support tools

These providers only receive the information necessary to perform their services and are required to protect your data.

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International Data Transfers

Your information may be processed or stored outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

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Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

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Cookies

We may use cookies and similar technologies to improve website functionality, analyse usage, and enhance user experience. You can manage cookie preferences through your browser settings.

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Children’s Privacy

EV1 is intended for users aged 16 and over. We do not knowingly collect personal data from individuals under the age of 16.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

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Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: support@ev1health.com